Returns and Exchanges

Direct Electrodes and Tens, LLC., guarantees satisfaction with every product we sell. If an item does not meet your expectation, please follow these procedures within 30 days from the date of shipment to insure a prompt replacement, refund, or credit.

New and Un-opened Returns within 30 days:

We are happy to accept products that are returned within 30 days from the date of shipment in new condition and in their original packaging. Customer is responsible for return shipping cost.

Defective/Damaged Products:

Although we carry high quality products, we recognize that sometimes there will be that occasional defective or damaged unit that you were unlucky enough to receive. Within the first 30 days of the date you receive your order we will be happy to replace or repair the item at no additional cost to you. Please call Customer Service at 1-800-570-9416 and they will walk you through the returns process.

How to Return Non-Defective Products:

All returns MUST have a Return Authorization Number (RA#) printed on the outside of the shipping box. If we don't see an RA#, the box will be returned to you at your expense. Please follow these steps to insure a prompt replacement, refund, or credit:

  1. Call 1-800-570-9416 and ask for Customer Service. After speaking with a representative, you will be issued a Return Authorization Number (RA#). YOU MUST RECEIVE a Return Authorization Number before sending back a product.
  2. Include a note stating purchaser's name, address and order number and reason for return. Be sure to include RA#.
  3. Using a good carton, return package via insured US Mail, UPS or FEDEX.
  4. Send returns to:
    Direct Electrodes and Tens, LLC.
    Returns Department
    11837 Judd Court #106E
    Dallas, TX 75243
    United States
  5. Keep a record of shipment until you have received credit or replacement merchandise.